top of page

Returns & Exchanges

We hope you’re happy with what you’ve chosen.
If something isn’t quite right, we’ll do our best to make it simple.

Returns

You may return an item within 14 days of receiving your order.


Returned items must be:

  • Unworn, unwashed, and unused

  • In their original packaging, with all tags attached

  • Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer.
Please note that sale items and vintage pieces are final sale and cannot be returned or exchanged.

Exchanges

If you’d like to exchange an item for a different size or product, please contact us at [insert your email address] within 14 days of delivery.
Once we receive your return, we’ll confirm the exchange or issue store credit if the requested item is unavailable.

Refunds

Once your return is received and approved, a refund will be issued to your original payment method within up to 10 business days.
Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please let us know within 48 hours of delivery at [insert your email address], including photos of the item.
We’ll take care of it.

שעות פתיחה: 

ראשון - סגור 

שני - חמישי 11:00 - 19:00 

שישי 10:00 - 15:00
 

מדיניות החזרה וזיכויים

מדיניות החזרה וזיכויים

מדיניות החזרה וזיכויים

מדיניות החזרה וזיכויים

הצהרת נגישות

הצהרת נגישות

י.ל פרץ 12, תל אביב 6685312

​​+972 (0) 545677788

Contact@memento-tlv.com

@memento.store.tlv

לוגו ממנטו
bottom of page